Refund policy

We have a no-return policy. However, if you receive a damaged, defective, or incorrect item, we will review your claim and offer store credit or reshipping, subject to applicable law. Please contact us within 5 days after receiving your item to report the issue.

To be eligible for assistance with a damaged, defective, or incorrect item, the item should be in the condition in which you received it, with its original tags and packaging where applicable. You will also need your receipt or proof of purchase and clear pictures showing the issue.

To report an issue, contact us at coachaugcdigitalmedia@gmail.com. Please include your order number, a description of the problem, and pictures of the item as proof.

Email subject: Return Damage / Wrong Item

We will review the information and instruct you on the next steps, if applicable. Please do not send any item back without first contacting us and receiving instructions. If a return shipment is required and approved, we will provide the applicable return instructions and shipping label where appropriate.

You can always contact us at coachaugcdigitalmedia@gmail.com if you have questions about an order issue.

Damages and Issues

Please inspect your order upon reception and contact us immediately, within 5 days of delivery, if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

For approved claims, we will offer store credit or reshipping, depending on the circumstances and subject to any remedies required by applicable law.

The five-day reporting period does not limit any statutory rights that cannot legally be restricted.

Exceptions / Non-Returnable Items

As a general rule, all sales are final, and we do not accept returns for change of mind, personal preference, or incorrect size or color selection, except where required by applicable law.

Certain types of items may also be excluded from return or withdrawal rights where permitted by law. These may include perishable goods, certain custom or personalized products, qualifying personal-care goods, and hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards except where applicable law requires otherwise.

Please contact us if you have questions or concerns about a specific item.

Exchanges

We do not offer exchanges for change of mind, personal preference, or incorrect size or color selection.

If you receive a damaged, defective, or incorrect item, please follow the instructions under Damages and Issues above. We will review your claim and determine the appropriate resolution, subject to applicable law.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you generally have the right to cancel or return your order within 14 days, for any reason and without a justification, subject to applicable legal exceptions.

Your item should be handled only as necessary to establish its nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the item, as permitted by applicable law.

To exercise this right, please contact us at coachaugcdigitalmedia@gmail.com within the applicable 14-day period. Include your order number and clearly state that you wish to cancel or return your order. We will provide the appropriate return instructions.

Where a valid withdrawal right applies, refunds will be processed in accordance with applicable EU consumer protection law, including the applicable rules on refund timing and delivery costs.

Certain goods and circumstances may be excluded from the 14-day withdrawal right where the applicable legal requirements are met.

Nothing in this section limits any mandatory consumer rights available under applicable law, including rights relating to faulty or incorrectly supplied goods.

Refunds

For approved claims involving damaged, defective, or incorrect items, we will communicate the appropriate resolution, which may include store credit or reshipping, subject to applicable law.

Where a refund is required by law, including for a valid EU withdrawal request, we will notify you of the applicable process and issue the refund within the legally required timeframe.

For valid EU withdrawal requests, we may withhold a refund until we have received the returned goods or you have supplied evidence that you have sent them back, whichever occurs first, where permitted by law.

For questions about refunds or order issues, contact us at coachaugcdigitalmedia@gmail.com.

To be eligible for assistance with a damaged, defective, or incorrect item, the item should be in the condition in which you received it, with its original tags and packaging where applicable. You will also need your receipt or proof of purchase and clear pictures showing the issue.

To report an issue, contact us at coachaugcdigitalmedia@gmail.com. Please include your order number, a description of the problem, and pictures of the item as proof.

Email subject: Return Damage / Wrong Item

We will review the information and instruct you on the next steps, if applicable. Please do not send any item back without first contacting us and receiving instructions. If a return shipment is required and approved, we will provide the applicable return instructions and shipping label where appropriate.

You can always contact us at coachaugcdigitalmedia@gmail.com if you have questions about an order issue.

Damages and Issues

Please inspect your order upon reception and contact us immediately, within 5 days of delivery, if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

For approved claims, we will offer store credit or reshipping, depending on the circumstances and subject to any remedies required by applicable law.

The five-day reporting period does not limit any statutory rights that cannot legally be restricted.

Exceptions / Non-Returnable Items

As a general rule, all sales are final, and we do not accept returns for change of mind, personal preference, or incorrect size or color selection, except where required by applicable law.

Certain types of items may also be excluded from return or withdrawal rights where permitted by law. These may include perishable goods, certain custom or personalized products, qualifying personal-care goods, and hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards except where applicable law requires otherwise.

Please contact us if you have questions or concerns about a specific item.

Exchanges

We do not offer exchanges for change of mind, personal preference, or incorrect size or color selection.

If you receive a damaged, defective, or incorrect item, please follow the instructions under Damages and Issues above. We will review your claim and determine the appropriate resolution, subject to applicable law.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you generally have the right to cancel or return your order within 14 days, for any reason and without a justification, subject to applicable legal exceptions.

Your item should be handled only as necessary to establish its nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the item, as permitted by applicable law.

To exercise this right, please contact us at coachaugcdigitalmedia@gmail.com within the applicable 14-day period. Include your order number and clearly state that you wish to cancel or return your order. We will provide the appropriate return instructions.

Where a valid withdrawal right applies, refunds will be processed in accordance with applicable EU consumer protection law, including the applicable rules on refund timing and delivery costs.

Certain goods and circumstances may be excluded from the 14-day withdrawal right where the applicable legal requirements are met.

Nothing in this section limits any mandatory consumer rights available under applicable law, including rights relating to faulty or incorrectly supplied goods.

Refunds

For approved claims involving damaged, defective, or incorrect items, we will communicate the appropriate resolution, which may include store credit or reshipping, subject to applicable law.

Where a refund is required by law, including for a valid EU withdrawal request, we will notify you of the applicable process and issue the refund within the legally required timeframe.

For valid EU withdrawal requests, we may withhold a refund until we have received the returned goods or you have supplied evidence that you have sent them back, whichever occurs first, where permitted by law.

For questions about refunds or order issues, contact us at coachaugcdigitalmedia@gmail.com.